Frequently Asked Questions

Where do your products come from?

Our products are sourced from trusted African designers, artisans, and brands across multiple countries, celebrating authentic craftsmanship and culture.

Do you ship internationally?

Yes. We deliver to most countries worldwide.

How long will delivery take?

Most international deliveries arrive within 5–15 business days, depending on destination and customs processing.

Can I track my order?

Yes. You’ll receive a tracking number once your order has been shipped.

How are shipping fees calculated?

Shipping costs depend on:

• Destination
• Weight
• Size
• Shipping method

The exact amount is calculated during checkout.

Can I cancel my order?

Orders may be cancelled before they have been processed for shipment. Once dispatched, cancellation is no longer possible.

What if my package is delayed?

Occasionally delays occur due to customs or courier operations. If your package exceeds the estimated delivery time, contact our support team.

What payment methods do you accept?

We accept secure online payment methods available during checkout. Available options may vary by country.

Are your products authentic?

Yes. We work with trusted sellers and brands to provide genuine African products.

Selected products may also carry the SHAKARA Verified designation for additional quality assurance.

Can I return an item?

Yes, eligible items can be returned within 14 days of delivery according to our Return Policy.

What if I receive a damaged item?

Please contact us within 48 hours of delivery with photographs of the item and packaging. We’ll resolve the issue as quickly as possible.

How can I contact SHAKARA?

Email us anytime at hello@shakara.africa. Our team will be happy to assist you.